Terms of use of the service Ecash.Expert
1. Parties to the Agreement. This Agreement is concluded between the online service for the exchange of title units, hereinafter referred to as the Service Provider, on the one hand, and the Customer, being the individual who uses the services of the Service Provider, on the other hand.
2. List of Terms.
2.1. Exchange of title units — an automated online service product provided by the Service Provider in accordance with these rules.
2.2. Customer — an individual who agrees to the terms of the Service Provider and this Agreement, to which they adhere.
2.3. Title unit — a conditional unit of a particular payment system that corresponds to the settlement mechanisms of electronic payment systems and denotes the volume of rights established by the electronic payment system’s agreement with its Customer.
2.4. Application (Order) — information submitted by the Customer to use the Service Provider’s resources electronically and confirming that the Customer accepts the terms of service offered by the Service Provider in the given order.
3. Terms of the Agreement. These rules constitute a public offer formed at the moment the Customer submits an order. The public offer refers to the information displayed by the Service Provider regarding the conditions of submitting an order. The key element of accepting the public offer is the Customer’s actions confirming their intention to enter into the transaction under the conditions proposed by the Service Provider upon completion of the order. The time, date, and parameters of the order are generated automatically by the Service Provider at the moment the order is finalized. The offer must be accepted by the Customer within 24 hours of the finalization of the order. The service agreement becomes effective upon the full receipt of title units from the Customer to the Service Provider’s account as specified in the order. Transactions with title units are recorded according to the rules and procedures of electronic payment systems. The Agreement remains valid from the moment the order is submitted until its termination at the initiative of either party.
4. Subject of the Agreement. Using technical means, the Service Provider undertakes to perform the exchange of title units for a commission fee charged to the Customer, upon submission of an order. The Service Provider sells the title units to parties willing to purchase them for an amount not lower than that indicated by the Customer in the order. Funds are transferred by the Service Provider to the requisites specified by the Customer. Any profit generated during the exchange remains with the Service Provider as additional compensation and a commission premium. 5. Additional Provisions
5.1. If the Service Provider receives an amount that differs from the one specified in the order, a recalculation is performed according to the actual amount received. If the received amount exceeds the order by more than 10%, the Service Provider may unilaterally terminate the Agreement and return the funds to the Customer’s requisites, deducting applicable transfer fees.
5.2. If title units are not transferred by the Service Provider to the Customer’s specified requisites within 24 hours, the Customer has the right to request termination of the Agreement and cancellation of the order, in which case title units must be returned to the Customer in full. The request is fulfilled only if funds have not yet been transferred to the Customer’s requisites. If the Agreement is terminated, the return of electronic currency is performed within 24 hours from the moment the termination request is received. The Service Provider is not liable for delays caused by factors beyond its control.
5.3. If the Customer does not send title units to the Service Provider within the specified timeframe after submitting an order, the Agreement is terminated by the Service Provider unilaterally, as the contract never enters into force. The Customer may not be notified. If title units are received after the deadline, they are returned to the Customer with deduction of all associated transfer fees.
5.4. The Service Provider is not liable for delays in transferring funds to the Customer’s requisites resulting from issues within the payment system. In such cases, the Customer agrees that any claims must be made to the payment system. The Service Provider offers assistance to the best of its ability within legal limits.
5.5. In the case of attempted interference, forgery of communication flows, or other actions negatively affecting the Service Provider’s software, the order is suspended and recalculated in accordance with this Agreement. If the Customer disagrees with the recalculation, they may terminate the Agreement, and the title units will be returned to their requisites.
5.6. By using the Service Provider’s services, the Customer fully agrees that the Service Provider bears limited liability strictly within the scope of these rules and provides no additional guarantees. Likewise, the Customer does not bear additional liability beyond what is defined in this Agreement.
5.7. The Customer undertakes to comply with applicable legislation, refrain from tampering with communication flows, and avoid interfering with the Service Provider’s software.
5.8. The Service Provider is not liable for damages resulting from the Customer providing incorrect requisites when submitting an order.
5.9. The Service Provider is not liable for losses if the Customer sends funds to outdated requisites or via the wrong network. Each order receives unique requisites valid only for the payment period; after expiration, they are no longer valid. If an erroneous transfer can be refunded, the refund is issued minus network, exchange, and intermediary fees. All risks fall on the Customer.
5.10. The Customer must not mislead the Service Provider, forge transaction proofs, use edited documents, or provide fraudulent screenshots. Any attempted deception will result in blacklisting across exchange platforms and monitoring systems.
5.11. The Customer must provide accurate contact information and requisites. Transfers to and from third parties are prohibited. Using third-party payment accounts, wallets, debit or credit cards is forbidden. Upon detection, the Customer’s funds are frozen for up to 90 days. After this period, funds are returned to the original requisites.
5.12. At any stage of the exchange, the Service Provider may require verification of documents, payment system accounts, debit/credit cards, or identity verification if third-party involvement or fraud is suspected. If the Customer refuses verification, clause 5.10 applies.
5.13. If the Customer submits incorrect data or transfers a lower amount than required, preventing automatic processing, any manual correction by support is subject to a fee of up to $5 regardless of the exchange amount.
5.14. Any request for refund or cancellation by the Customer results in: — a 5% deduction from the exchange amount, — network or payment system fees, — and a manual processing fee of up to $5. Refund formula: Refund = Amount – 5% – PS Fee – $5.
5.15. The Customer guarantees the legitimacy of the transaction and confirms that the requisites belong to them personally. Transfers to third parties are prohibited. If violated, the Service Provider may freeze funds for up to 40 days before returning them to the original requisites.
5.16. The Service operates automatically; if false data triggers antifraud errors or if the transferred amount is incorrect, manual correction incurs a fee of up to $5.
5.17. Ecash Expert is not an intermediary for purchasing illegal substances. Transfers to wallets of illicit marketplaces (e.g., Hydra) are strictly prohibited. Receiving high-risk cryptocurrency is also prohibited. Upon detection, the Service Provider may freeze funds until verification. After verification, refunds are issued minus 30%. The Service Provider may permanently refuse service, blacklist the Customer, and share information with other exchanges.
5.18. If high-risk cryptocurrency is received, the Service may require full identity verification. Refunds of “tainted” funds are issued minus 30%.
5.19. If a technical overpayment occurs, the Customer must return excess funds upon request. If the Customer refuses, the excess may be deducted from future orders.
5.20. The Ecash Expert service reserves the right to refuse execution of an exchange and refund funds without explanation. Refunds are made to the Customer’s requisites with deduction of applicable payment system fees. If the Customer refuses to provide refund details, the Service is not responsible for any delays.
5.21. Payments from third-party bank cards are strictly prohibited. Transfers are allowed only from cards and accounts belonging to the Customer. The Service Provider may freeze funds for up to 90 days and require full verification if payment is made from a non-owned card.
5.22. Payments from cards linked to other accounts, including virtual or substitute cards, result in blocking of the order until clarification. If verification is refused, refunds follow clauses 5.10, 5.14 and 13.4–13.6.
5.23. Payments via PayPal using cards or linked bank accounts are prohibited. Only transfers from PayPal balance are accepted, and only as “Friends and Family”. “Goods and Services” payments are not accepted.
5.24. PayPal payments from Russia, Belarus, Iran, or high-risk accounts are not accepted. If received, funds are frozen up to 90 days for verification and returned only to the original sender minus fees and penalties.
5.25. If a PayPal payment is sent using a linked bank card rather than balance, the Service Provider may freeze funds for up to 90 days. All PayPal-related risks (chargebacks, holds, disputes) are borne by the Customer.
5.26. Upon receiving cryptocurrency from the Customer, the Service Provider reserves the right to conduct a mandatory AML/KYT check of the transaction using specialized analytical services (Chainalysis, Crystal, ScoreChain, etc.). If the check reveals signs of elevated risk (categories such as High Risk, Sanctions, Darknet, Scam, Mixers, Fraud, Stolen Funds, Gambling, Child Abuse Materials, Terrorism Financing, and other labels), the Service Provider may: — request the Customer to complete KYC/AML verification; — request documents confirming the source of funds (transaction history, screenshots of exchange accounts, receipts, wallets, etc.); — suspend processing of the operation until the verification is completed.
5.27. If the Customer refuses to undergo KYC/AML procedures, fails to provide the requested documents, or if it is impossible to establish the legal origin of the cryptocurrency, the Service Provider has the right to return the cryptocurrency to the sender’s address. All network fees, commissions and any other costs associated with the return shall be fully borne by the Customer.
5.28. If cryptocurrency is returned due to identified high risk or failure to complete AML/KYC verification, all network fees, service charges, and the Service Provider’s verification costs are withheld in full and are not refundable to the Customer.
5.29. If cryptocurrency is sent to the Service Provider’s address that belongs to a centralized exchange hot wallet or any other external service, the Customer acknowledges that such funds are effectively controlled by a third party (the exchange). If risk is detected and the Customer is required to undergo KYC/AML verification, refusal to complete verification or provide documents makes the release of funds impossible. Since the decision to freeze, review, or release funds is made solely by the exchange and not by the Service Provider, in case of refusal to verify or refusal by the exchange to unlock the funds, the cryptocurrency is considered permanently lost and cannot be recovered. The Service Provider bears no responsibility for such loss. 6. Warranty Period Within 24 hours from completing the exchange, the Service Provider guarantees the services rendered unless otherwise specified. 7. Force Majeure If unexpected circumstances prevent execution of an order, the processing time is extended proportionately. The Service Provider is not liable for delays caused by force majeure. 8. Form of the Agreement Both parties accept this Agreement as legally binding in electronic form. 9. Work with Cards from the UK, Germany, and the USA For cardholders from the UK, Germany, and the USA, verification periods are extended indefinitely until full verification is completed. Funds remain untouched for the entire period. 10. Claims and Disputes Claims must be submitted via email, specifying the essence of the issue, sent to the contacts listed on the website. 11. Exchange Operations
11.1. It is strictly prohibited to use the Service for illegal or fraudulent transfers. The Customer assumes legal liability for fraudulent actions.
11.2. If automatic execution is impossible due to connection issues, insufficient liquidity, or Customer error, funds are credited within 24 hours or returned minus applicable fees.
11.3. Upon request, the Service Provider may provide information regarding electronic currency transfers to law enforcement, payment system administrators, or verified victims of fraud.
11.4. The Customer must provide identity documents if fraud or money-laundering is suspected.
11.5. The Customer must not interfere with the Service Provider’s software or hardware and must provide accurate data. 12. Disclaimer of Obligations
12.1. The Service Provider reserves the right to refuse any order or decline entering into a contract with a Customer without explanation.
12.2. Due to compliance with international sanctions and internal security policies, the Service does not work with residents or citizens of Russia and Belarus. If a Customer is detected using VPN or proxies to conceal residency, the Service may terminate the Agreement and refund the funds minus 5%. 13. Cryptocurrency Transactions Cryptocurrency transactions are non-refundable. All data must be checked carefully. If payment is not received within 1 hour, the rate may be recalculated.
13.1. The Service may suspend transactions with AML risk above 65%. Critical categories include: — Dark Services / Dark Markets: 25% — Mixers / Gambling: 25% — Fraud / Scam / Stolen / Ransom: 2.5%
13.2. If suspended, the Customer must undergo extended verification, providing: Identity document; Selfie with document and handwritten date; Screenshots of originating wallet/platform; Explanation of the origin of funds; Transaction amount, date, and time; Full chat history with the sender. The Service may request additional documents.
13.3. The Service does not provide risk analysis or pre-transaction consultation. Customers must assess risk independently.
13.4. If the Customer refuses verification and funds were received into a non-exchange wallet, refunds are issued after 10 days minus 10–30% and network fees.
13.5. If funds are frozen by an exchange (hot wallet), refusal to verify may result in total loss of funds, as decisions are made by third parties.
13.6. If title units were received to an exchange wallet and frozen by the exchange, refusal to verify results in indefinite freeze; funds may be recovered only by court decision and refunded minus 10–30% and fees.
13.7. If law enforcement issues a freeze/arrest order during the freeze period, funds are transferred to authorities in full and cannot be refunded.
13.8. All Customer information is confidential; however, for high-risk transactions, Ecash.Expert may report and cooperate with authorities in relevant jurisdictions.