According to the regulations, the payment crediting times are as follows:

• Visa/MasterCard (Ukrainian banks) — from 30 to 180 minutes.
• The payment is sent immediately after receiving the payment from the client. However, the crediting time depends on the banks' operations and may take up to 3 working days.

After a successful payment, the application is marked as "Completed," which means the payment has been sent to the details you provided.
If the funds haven't been credited within the specified time, please contact our support team for clarification and assistance.

Your application will be automatically recalculated based on the actual amount received after transaction confirmation on the network, according to the current exchange conditions.

Please double-check and pay the exact amount specified when creating the application to avoid delays and misunderstandings during processing.

Unfortunately, such cases do occur. But don't worry — our team will carefully check the possibility of refunding the funds.

If a refund is possible, it will be processed within 10 working days from the date of your request. Please note that a 10% commission will be deducted from the payment amount to cover operational and network expenses.

We always strive to accommodate our customers, even in unusual situations. If you encounter such an error, please contact our support team immediately — the sooner we know about the problem, the higher the chance of resolving it quickly.

If you decide to cancel your application, simply contact our support team. We will review your request and help you with the cancellation.

⚠️ Important:

The refund is processed only after the payment reaches our wallet and is subject to a 10% service fee on the refund amount.

However, if your application has already received the status "Completed," unfortunately, it will not be possible to cancel it — this means that the funds have already been sent to the details you provided.

We recommend double-checking all data before making a payment. Our team is always ready to assist and answer your questions!

Every incoming cryptocurrency transaction undergoes mandatory AML verification (Anti-Money Laundering) through our partners.

🔍 During the analysis, the system detects:

• Stolen or hacked cryptocurrencies;

• Coins involved in fraudulent schemes;

• Transactions that have passed through mixers or DarkNet platforms.

If a high-risk level is detected during the verification process, your application will be marked as "Risky Payment."

We adhere to strict security standards to ensure the integrity and transparency of transactions and protect our clients from potential consequences of dealing with suspicious funds.

🕒 The Ecash Expert exchange point operates daily, without weekends:

📅 Monday – Sunday

⏰ from 10:00 AM to 9:00 PM Kyiv time

If there are no technical maintenance notifications on the website, you can freely create exchange requests during the specified hours — without prior agreements or waiting.

We are always here when you need to exchange currency!

You can always easily track the status of your application using the Personal Account on our service. To do this:

1. Go to the "Applications" section.

2. Enter the login and password that were sent to your email during registration or when you first created the application.

🔒 We guarantee secure access to your Personal Account so that only you can view the status of your application. In this section, you will always be informed about the stage of processing of your application.

📩 To keep you updated at every step, we will send email notifications about the status of your application. This way, you will never miss the moment when the exchange is completed or when additional actions are required.

When receiving Bitcoin coins, they cannot be used immediately. Your payment is sent to the Bitcoin network for processing and must be included in a block to become confirmed. This process is called transaction confirmation.

Each confirmation adds the coin to the network block. Once the coin receives 2 or more confirmations, the transfer is considered completed, and the Ecash Expert operators proceed with processing your application.

This process serves as protection against double-spending of the same Bitcoin and ensures the reliability and security of the entire cryptocurrency network.

To prevent unauthorized withdrawal of funds from your card, exchange services are actively implementing card verification procedures. With the rise of internet banking account hacking cases, fraudsters are increasingly using SIM card duplication methods to transfer funds.

To avoid falling into the trap of fraudsters, reliable companies take additional security measures, including mandatory card verification. This helps protect your finances and personal data.

Trust your transactions only to verified and secure services with a verification procedure. We care about your security at every stage of the exchange process.

If you have forgotten your password, follow these simple steps:

1. Click the "Login" button on the main page.

2. Select the "Forgot your password?" option.

3. Click "Recover" and enter your login.

4. An email with a unique confirmation link will be sent to the email address you provided.

5. Follow the link in the email to confirm your desire to change your password.

6. Enter a new password for your account.

This process is quick, simple, and most importantly, secure, ensuring you regain access to your account.

On the exchange page, you will find a field displaying the minimum exchange amount for each direction. This information will become available immediately after selecting the currencies you're interested in. Please note that the exchange amount cannot be lower than the established minimum for each direction.

For exchanging larger amounts, we operate according to the available reserves, which can also be viewed on the main page of the website. This ensures that you are always aware of the exchange availability and can choose the most suitable and profitable option.

We strive to provide our clients with transparent and reliable currency exchange services. Before creating an application, familiarize yourself with the minimum exchange amount and available reserves to ensure a successful and timely exchange. If you have any questions, our team is always ready to assist you.

When creating an application, the exchange rate is fixed for 30 minutes, and an additional 5 minutes are provided for verification, if necessary. If you are exchanging currency for the first time, the rate will be fixed for 35 minutes.

Cash exchange for the "Cash/Cryptocurrency" direction does not have a prior rate fixation — it is calculated when the client arrives at the exchange office. However, for exchanges in the "Cryptocurrency/Cash" direction, the rate is fixed if the client agrees to send cryptocurrency to the exchange service's wallet before visiting the office.

For this, the client is provided with a wallet to transfer the cryptocurrency, and the exchange service operator will send the fixed rate upon receiving the cryptocurrency.

Thus, you can be confident in the accuracy and transparency of the exchange operation. We strive to provide high-quality service and guarantee the reliability of our services. If you have any questions or need additional information, our team is always ready to help and provide the necessary support.

To complete the exchange successfully, follow the simple instructions on the main page:

1. In the "You Send" section, select the currency you want to exchange.

2. In the "You Receive" tab, specify the currency you want to receive.

3. In the "Your Details" section, fill in the required fields for further processing of the application.

4. Click the "Start Exchange" button — the system will automatically create the application for you.

5. Transfer the funds to the details provided in the application and confirm the payment by clicking "I Paid."

6. After processing the application, you will receive the selected cryptocurrency or funds.

7. We would appreciate a positive review of our exchange service on the monitoring platform.

By exchanging with us, you can be confident in the simplicity and reliability of the process. Our team is always ready to help and provide quality support. Stay with us and enjoy profitable exchanges!

The fee of our exchange service is already included in the total exchange amount and is transparently displayed in the application. By creating an application or transferring funds to the Ecash.Expert exchange service, the user confirms their agreement to the fee. We provide fair and open conditions, without hiding fees in small print.

We understand that the fee may not always meet our clients' expectations, and we respect your right to choose. If you are not satisfied with the fee, you can always cancel the application yourself without contacting technical support. We value ensuring that every client feels confident and comfortable when making exchanges.

Our team strives to provide high-quality service and transparent conditions for all your exchange operations. We appreciate the trust you place in us and are always ready to answer your questions. Exchange with confidence and comfort with Ecash.Expert!

An application may be canceled for the following reasons:

• Funds were not received on time or were not received at all.

• Incorrect transfer details were provided.

• Payment confirmation was not made on time (clicking the "I Paid" button), which led to automatic cancellation.

• The application was canceled by you personally.

• The verification procedure was not successfully completed.

Please familiarize yourself with these reasons, eliminate any violations, and feel free to create a new application.

Our team is always ready to help if you have any questions or need additional support. We are available and ready to provide quality service at every stage of your exchange process.

Registration on our service is not required — it is automatically done when you create your first application. To access your Ecash.Expert Personal Account, you will be sent the login details to the email address you provided when submitting the application. If you did not receive the email, please check your "Spam" folder.

If you have problems with authorization, use the "Forgot Password" form and clear your browser cache beforehand. We care about your security and the ease of using our service, so we are always ready to provide the necessary help and support.

Our specialists are always here to help you at every step of your work with Ecash.Expert.

If you have already paid for the application but it has not been processed yet, you have the option to cancel the exchange according to our regulations. In this case, the refund will be made with a deduction of 1% from the payment amount, network payment system fees, and exchange rate difference (if the rate has changed by more than 0.3%).

However, if the application has already been marked as "Completed," unfortunately, it is not technically possible to cancel the exchange. We sincerely apologize for any inconvenience and recommend carefully checking all details before making a payment.

We highly value your trust and always strive to ensure maximum transparency and reliability in the exchange process. If you have any questions, our team is always ready to provide you with high-quality support and assistance.

All exchanges on our service are carried out exclusively through an application on the official website https://ecash.expert, where you will find all the necessary details for a successful exchange. We strongly recommend avoiding scammers who may pretend to be our service and offer exchanges through Telegram. Please immediately inform us about such cases so we can take the necessary actions!

All our official contact details are listed on the "Contacts" page on the website. Your security and trust are our top priorities, and we make every effort to ensure transparency and reliability in exchange operations. If you have any questions or need assistance, feel free to contact us via the official communication channels — https://ecash.expert/contact.

Certainly! You can easily contact our operator via the online chat during working hours to discuss all the details of the exchange. Our team will make every effort to ensure sufficient reserves so that your exchange can be successfully processed. We are always happy to assist you with any questions and guarantee high-quality service for your comfortable currency exchange.

After creating the application, click the "Proceed to Payment" button, and you will immediately receive all the necessary details to complete the payment.