Answers to frequent questions

Pick the currency you send and the one you want to receive, click "Exchange". Fill in the receiving details, confirm. After the order is created, transfer funds to the shown details — the exchange will be completed automatically within 5–10 minutes.

Min/max amounts depend on the currency pair. Exact values are shown on each direction page. Typical minimum is $10–50 equivalent.

Most exchanges are completed automatically within 5–10 minutes after receiving payment. Heavy network load or AML checks may increase the time.

If you haven't paid yet — the order auto-cancels in 15 minutes. If payment was made — cancellation per agreement rules with fee deduction (clause 5.14).

AML and KYT are mandatory procedures verifying the origin of crypto funds. We check every transaction via Chainalysis and Crystal. Full policy at /aml-kyc.

Verification is required when Risk Score ≥ 70 or other elevated factors are detected. Standard set: passport, selfie with the document, source-of-funds proof.

Contact support, provide requested documents. Verification time — up to 10 business days. After success the exchange completes.

No. Third-party card payments are strictly prohibited. Use only your own cards/wallets/accounts. Violation may freeze funds for up to 90 days.

Yes, but only "For friends and family" transfers from PayPal balance. "Goods and Services" payments and linked-card payments are not accepted. Payments from RU, BY, IR are not accepted.

Each order has unique details valid only during the payment window. Refund (if possible) minus fees. All risks lie with the sender.

Registration gives access to your dashboard: exchange history, affiliate program, balance management, saved details. Registered customers also get priority support.

On the login page click "Reset password", enter your login — we will send instructions to your email.

In the dashboard "Profile" section find the 2FA block, generate a token, save it in Google Authenticator. After activation every login will require a code.

Share your referral link from the dashboard. Every user that signs up via your link and exchanges becomes your referral forever. You earn a percentage of all their transactions. Details at /affiliate.

Percentage depends on the volume your referrals generate. See /affiliate for details.